Telecommunications Coordinator

Job Title

Company Name

Tower Group (Pty) Ltd

Location

Johannesburg, South Africa

Job Type

Full-time

Job Posted

05-July-2025

Company Overview

The client of Tower Group (Pty) Ltd works in the telecommunications sector and prioritizes customer satisfaction, service delivery, and performance.

Responsibilities

Collaborate closely with customers and internal stakeholders to comprehend their needs and expectations.
Encourage core values to influence culture, behavior, and attitudes.
Forecast and manage ASPs (Approved Service Providers).
Manage unit and staff performance.
Encourage performance and customer excellence.
Implement and maintain current procedures with all employees.

Requirements / Qualifications

Five to ten years of technical experience leading telecom field teams.
At least five years of experience in a comparable management role.
A thorough understanding of site installation and commissioning (hands-on experience is a plus).
A solid understanding of service delivery.
Knowledge of the Ericsson business is advantageous.

Skills and Attributes

Strong understanding of the market.
A strong focus on customers and performance.
Excellent presentation and communication skills.
A positive, proactive, and adaptable attitude.
Self-motivation, initiative, and teamwork.
The capacity to adjust to change and deal with pressure or setbacks.
Excellent leadership and management capabilities.
Strong social and customer service skills and adherence to principles and values.