Customer Support Team Lead (Remote – South Africa

Job Title:

Customer Support Team Lead (Remote – South Africa)

Company Name:

SupportYourApp

Location:

Johannesburg (Remote – South Africa)

Job Type:

Full-time

Job Posted:

24 JULY 2025

Company Overview:

SupportYourApp is a global “Support-as-a-Service” provider that offers tech companies all over the world safe technical support, customer service, and CX solutions. Speaking more than 60 languages, they have provided services to clients in more than 30 countries since 2010. With eight global hubs, the company prioritizes diversity, growth, and employee care.

Responsibilities:

• Oversee daily team activities and serve as the primary contact for escalations.
• Keep an eye on team KPIs, conduct quality assurance, and offer guidance.
• Oversee team member onboarding and continuing training.
• Oversee workforce planning and queue management in real time.
• Examine performance information and make recommendations for enhancements.
• Recognize and address service problems to promote a customer-focused culture.

Requirements / Qualifications:

• Fluency in English (at least C1 level, both in writing and speaking)
• Prior experience working as a team lead
• Knowledge of CRM systems
• Excellent emotional intelligence and meticulousness
• Personal computer or laptop with at least 8GB of RAM
• Dependable internet connection (at least 40 Mbps for uploads and 50 Mbps for downloads)

Skills and Attributes:

• Team management and leadership
• Effective communication
• An attitude of problem-solving
• customer-centered methodology
• Well-organized and analytical
• Tech-savvy

Benefits:

• Work schedule: Monday through Friday, 9 AM to 5 PM CET
• 100% possibility of working remotely
• USD is used to pay salaries.
• Employee referral bonuses
• Probation and training costs
• inclusive and encouraging corporate culture
• strong emphasis on professional development and work-life balance
• Possibilities for sustained cooperation
  

Apply Online:
 www.supportyourapp.com